Billing & Payment Policy
All charges are shown in Canadian Dollars (CAD). Payments are to be made in CAD dollars. Menos Canada Inc. accepts the following types of payment:
- Check or Money Order
- Credit Card (VISA, MasterCard, American Express, Discover)
All payments are due on receipt. If you provide Menos Canada Inc. your credit card information, you authorize Menos Canada Inc. to automatically charge your credit or debit card for charges that apply to your account. You are responsible for directly updating, or notifying Menos Canada Inc., of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.
Menos Canada Inc. does not mail paper invoices or statements. Registered account holders can view and print statements via their Menos Account.
Returned (NSF) Checks
Menos Canada Inc. charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card chargeback received by Menos Canada Inc.
Bank Wire Payments
Menos Canada Inc. does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $40.00CAD processing fee by an intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Menos Canada Inc. or the amount credited to your account will be less than your intended payment.
45-Day Money Back Guarantee
Each of Menos Canada Inc.'s products carries a 45-day money back guarantee. If you are not completely satisfied with our services or support within the first 45 days, you will be given a full or partial refund of the price paid.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 45 days after delivery
Refunds are only available in accordance with the 45 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 45 days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 114 Pembroke Street, Toronto, ON M5A 2N8.
Credit Card Disputes/Chargebacks
Menos Canada Inc. has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Menos Canada Inc.'s discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.
Menos Canada Inc.'s policies and prices are subject to change without notice. Any price changes become effective immediately.